FREQUENTLY ASKED QUESTIONS

Treatment costs £75 per hour. During the initial consultation future costs will be agreed. These will vary depending on location and the amount of time considered necessary for each treatment session (usually a minimum of 45minutes which would be charged pro rata). Cancellation within 48hours of an appointment will be charged at 50% of the agreed rate.

We are a registered BUPA Physiotherapy Provider (Number 80013953). Please confirm with BUPA that your proposed treatment is covered by your policy. We can also accept payment from Western Provident Association Limited (WPA). Payment can be made in cash, by cheque or by bank transfer within 15 days of invoice.

The frequency and duration of treatment sessions will be determined during the initial consultation and will depend on the cause and extent of your mobility issues. A few treatments may suffice or longer term therapy may be necessary to achieve your goals.

We are based in Sussex and will visit you at a reasonable distance without extra travel charges. Longer journeys will incur additional cost. Please contact us to confirm whether you are located within our catchment area.

Our experience has shown that providing treatment in your own home or place of residence, is much more effective than you having to attend a clinic. Observation of the specific functional challenges of your home environment enables us to establish the most appropriate rehabilitation
programme to address your goals. It also removes the practical problem of you having to travel to us, particularly if you have mobility problems.

Depending on our case load and your availability, we would normally expect to see you within a week of initial contact.

No, we also treat a variety of mobility problems arising from the natural aging process including loss of stamina, poor balance and reduced confidence. We also have experience in vestibular and orthopaedic rehabilitation.

We are all Senior Neurological Physiotherapists with many years of experience working in the NHS and in Private Practice. We are registered with the Health and Care Professions Council (HCPC), the industry regulator established to maintain standards and protect the public. We are also affiliated to
‘The Chartered Society of Physiotherapists’ which applies a strict Code of Practice to its members and requires us to remain aware of the very latest methodology for the treatment of patients with neurological conditions. We will always liaise closely with other medical professionals involved in
your case to ensure consistency and effectiveness of treatment.

We work with young adults and adults of all ages, but generally not children as they require more specialist intervention.

We are registered with the Information Commissioner's Office (ICO) which is the UK's independent authority to ensure data privacy for individuals and we aim to comply with the latest Guide to the General Data Protection Regulation (GDPR). We take your privacy very seriously and any information we hold about you, your condition or your treatment, will only be shared with another person with your prior consent. That information will be stored securely, be available to you any time you would like to see it and will be destroyed once it is no longer required.